Customer Care & FAQ
Everything you need to know about your order, shipping, and our collections.
How long will it take for my order to ship?
Standard orders are processed within 3-5 business days. Once shipped, domestic delivery typically takes 5-7 business days, while international shipping may take 2-3 weeks depending on customs processing.
What is your return policy for apparel?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that limited edition tour merchandise and intimate apparel are final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and local regulations.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I ensure I choose the right size?
A detailed size guide is available on each product page. We recommend measuring a similar garment you own and comparing it to our charts to ensure a perfect fit, as sizing can vary between collections.