Returns & Exchanges
We want you to be completely satisfied with your purchase from the official Caroline Polachek store; therefore, we accept returns on unworn and unwashed apparel within 30 days of delivery. Please note that limited edition vinyl and autographed items are final sale unless they arrive damaged or defective.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the aesthetic integrity of the garment is preserved.
Label and Ship
Download and print your prepaid shipping label, affix it to the exterior of your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing